Conditions of Stay

By making a booking on this website or staying at Coconuts Beach Resort, you agree to be bound by the following terms and conditions.

Please read them carefully before you proceed with your booking.

1. General: Your contract is with Coconuts Beach Resort and PT Island Explorer Cruises. The general terms and conditions herein together with Fee Schedule, Hotel Schedule and Booking Confirmation constitute your contract with Coconuts Beach Resort.

2. Bookings: Bookings may be made online at, through direct contact with our office in Bali, or through any one of our agents.

When booking on this website, your card will NOT be debited before your arrival. We hold your card details as secuity if your booking is cancelled according to our Cancellation Policy. Payment must be made when checking in, by cash, Visa Card or Mastercard. 

Please note: Some other websites and booking agents will debit your cards when confirming your booking, others may take a percentage as a deposit, the balance is payable when checking in.

3. Credit Cards: 3% fee is charged on these payments

Please check carefully when booking on other web sites to see which method applies.

Please be wary of using unauthorised websites with similar domain names when booking. Official Website is

4. Booking Confirmation: Once your booking has been completed, a Booking Confirmation will be issued and sent to the email address provided. You MUST present your booking confirmation upon check in, together with your passport or photo ID card. If you do not receive your confirmation within 24 hours please contact our office.

The 'Guest' named in the booking confirmation must be the person staying at the hotel or we reserve the right to cancel the booking.

5. Room Rates: Room rates are charged on a per room basis, meals are not included except breakfast. Price for Single Occupancy and an Extra person sharing a room is also available on request. Room rates include Tax and Service Charge.

Room Rates and details are correct at the time of publication and are subject to change without notice.

Rooms: All rooms have either a king size bed and single sofa bed, or 2 single beds and single sofa. Maximum capacity is 2 Adults plus 2 extra persons.

The following is not provided in the rooms: Television, radio, iron, bathrobe, bath tub, hairdryer.

Restrictions - you may not bring the following into our hotel:  pets, livestock, any electrical appliances for heating or cooking purposes

Strictly No Smoking in rooms, for safety (traditional grass roofs & timber) and comfort of our guests

6. Check In is 2pm, Check Out 12 noon. Late check out may be requested at reception depending on availability. The hotel reserves the right to remove your belongings if you have not checked out by 2pm, these will be held at reception. The hotel shall not be liable for any loss or damage to your belongings as a result of the action taken.

7. Changes & Cancellations:

Changes: Guest name on your booking is allowed if made 3 days or more before check in. 

Cancellations: 25% fee for cancellations made >5 days prior, 50% fee for cancellations made <5 days prior to check in date, NO SHOW 100% charge

8. Hotel Transfers: If we provide hotel transfers there is an extra charge for pick ups outside the areas of: Kuta, Seminyak, Legian, Sanur, Denpasar, Nusa Dua, Jimbaran and Nusa Dua. Please notify us if you are bringing surfboards or large amounts of luggage as we need to advise our transport company, some large board may incur extra cost.

9. Damage: You are liable for any damange howsoever caused to the room or the hotel property by your or any persons in your party (whether or not staying in the hotel) during your stay. The hotel reserved the right to use your credit card to charge or deebit such amounts as it shall in its sole discretion deem fit to compensate or make good the loss, damage, costs or expenses incurred as a result thereof. Coconuts Beach Resort reserves the right to commence legal proceedings against you without notice.

10. Right to Refuse Accommodation: Coconuts Beach Resort reserves the right to refuse accommodation to any person(s) without notice and terminate any booking without being liable for any refund or compensation for the following reasons:

  • the booking has been paid through fraudulent means
  • the booking has been made through an unauthorised website or agent
  • the person checking in is not or cannot prove that he/she is the person named in the booking confirmation
  • as permitted under the provisions of these Terms and Condition

11. Limitation of Liability: Coconuts Beach Resort is responsible to provide the room(s) stated in the Booking Confirmation and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

Coconuts Beach Resort is not in a position to guarantee Guest's safety against events including but not limited to accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and our hotel will not be responsible for any eventualities related to any activities or services booked through this website, through our Agents or by Direct booking with our office.

Coconuts Beach Resort will not be responsible for loss or damage of property left in the guest's room or in the hotel property during their stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, pesonal effects, damage, personal injury and valuables or money. We recommend our guests use the safety boxes provided in the rooms.

12. Privacy & Data Protection: We retain all personal information you provide during your booking. By making a booking with us on our web site, you consent to our use of your details to process your booking and for administrative purposes, billing, and to provide you with special offers and services only. We also may be legally obliged to disclose, and you irrevocably consent, to our disclosing your information to government agencies as required by law.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your written consent.

13. Copyright & Trade Marks: Coconuts Beach Resort & Island Explorer Cruises websites including booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon are the property of Coconuts Beach Resort, Island Explorer Cruises and its content suppliers.

You may use this website and its contents solely for peronal, non-commecial and private use subject always to applicable copyright laws.

All Trademarks, trade names, service marks and all other marks, whether registered or unregistered, on our website are owned by or licenced to PT Island Explorer Cruises and Coconuts Beach Resort and may not be used, reproduced or modified without the prior written approval of our company.

14. Disclaimer: The website, services provided and all content thereon are supplied "as is" and "as available". The hotel provides no guarantee regarding the website and content. You are solely responsible for your use thereof. We will make every effort to ensure the information on the website is accurate and published in good faith, we do not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

Coconuts Beach Resort will not be liable for any punitive losses or damage arising out of this website or the use thereof, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

15. Changes to these Terms and Conditions: Coconuts Beach Resort reserves the right to cancel, amend or vary the arrangements and content featured on the website and/or change or add to these Terms and Conditions at any time without prior notice.








"One of the most amazing experiences I have ever had. Thank you so much - Adam Mcpherson"

"My stay was delightful, highly recommended - Dale Goodbody"